• As a patient you have a right to expect a high standard of medical services as we aim to provide the best health care possible within the resources available.
• To help us to assist you, we would expect patients to attend their appointments at the arranged time and inform the Practice when this is not possible.
• Patients should share responsibility for their own health by following medical advice that is given.
• Patients will always be treated with courtesy and respect, in return we would expect the same consideration.

Information on what you can expect from your practice:

NHS England » You and your general practice – English

Please note the practice will provide services as per You and Your General Practice except when unable to do so due to:

• lack of safe capacity
• agreed closure due to staff training
• unforeseen events
• failure of NHS supplied software
• unable to assure a safe service
• when a sub-contract is in place